Contact
OMV Group Website
en | ro
OMV Group Website
OMV Petrom Websites
Petrom Romania www.petrom.ro OMV Group www.omv.com OMV Romania www.omv.ro
Close

Imprint, Legal Notice, Data Protection and Disclosure

In the interest of a reader-friendly flow of text, gender-neutral terminology has been used throughout our Websites: designation such as “employee” or “partner” are not gender specifics.

Disclosure and Information pursuant to Law nr. 365/2002 regarding E-Commerce
Owner, publisher and producer: OMV Petrom SA


Main office: Petrom City, Coralilor Street, nr. 22, sector 1, postal code 013329, Telephone: +4 021 40 22201
e-mail: office@petrom.com
Fiscal Code: R 159 0082
Trade Register Number: J40/8302/1997
Share capital: 5.664.410.833,50 RON
Company managed in a dualist system

You acknowledge to be legally bound by the following by visiting this website.
The term OMV Petrom includes OMV Petrom SA as well as all companies or entities of which OMV Petrom holds, directly or indirectly, at least 50 %. If any of the following relates only to certain companies or entities, such companies or entities will be named.

The following does not apply if and to the extent contra-dictionary to mandatory law.

OMV Petrom has made every reasonable effort to ensure that the information provided on this website is correct and complete at the time of publication. However, there may be unintended or accidental errors for which we apologize.

OMV Petrom provides no warranty or guarantee in respect of information published on this website, including external (hyper)links or any other content that can be used either directly or indirectly via the OMV Petrom website. OMV Petrom also reserves the right to make changes or amendments to this site without prior notice. OMV Petrom disclaims any liability for errors or omissions on the OMV Petrom website. Any decisions made on the basis of information published on the OMV Petrom website are therefore the sole responsibility of the respective user. OMV Petrom disclaims any liability for direct, indirect or other losses sustained, arising for whatever reason from either the direct or indirect use of the information published on the OMV Petrom website.

OMV Petrom does not represent or warrant that the functions or services contained in the OMV Petrom website will be uninterrupted or error-free, that defects will be corrected, or that the OMV Petrom website or the server that makes it available are free of viruses or other harmful components. To the extent permitted by law, OMV Petrom shall not be liable for any damages arising from the performance or mal-performance of the OMV Petrom website or any connected service or technical device.

None of the information published on the OMV Petrom website is to constitute an invitation or inducement to purchase or trade in OMV Petrom shares (or any other securities) or American Depositary Receipts (ADRs), nor should it imply such.

Unless otherwise indicated, copyright on the pages and the contents published on this OMV Petrom website and materials used for such is solely owned by OMV Petrom. No third party shall be granted a licence or any other rights (e.g. ownership, industrial property rights or copyright). Reproduction of pages or contents from this site is only permissible for personal, informative purposes. Any other reproduction or usage is strictly prohibited. The subsequent use of distinctive OMV Petrom features (e.g. brands or logos) is expressly forbidden, irrespective of whether or not the symbol ® or ™ is used, especially the trademark OMV Petrom is registered.

The above provisions also apply to direct or indirect software downloads or usage via the OMV Petrom website. In the event that external hyperlinks provide access to third party software, the terms and conditions of such product owners shall prevail and their rights are to be observed.

We are committed to respect your privacy, by complying with all applicable data protection laws and regulations, including the General Data Protection Regulation (EU) 2016/679 (the “GDPR” ).

This policy, together with our Terms and Conditions (see link on right hand side) of this website and any other documents this policy refers to is meant to inform you on which personal data we collect from you or that you provide to us through this website and how it will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Who we are
The data controller is OMV Petrom SA. As well, on our website you may identify and access other offers or information of other companies from our group, which are at their turn controllers of personal data and to which such privacy policies also apply, respectively OMV Petrom GAS SRL, OMV Petrom Marketing SRL.

2. What kind of personal data do we process, and for which purpose and on what grounds?
In the process of operating this website, the Company will collect certain information (“personal data”) relating to identified natural persons or which can identify natural persons, which are provided by the users of this website directly (e.g. name, surname, postal address, e-mail address, telephone number) or indirectly (e.g. IP address). Below, please find information with respect to certain purposes in which we process personal data, based on the legal grounds indicated for each of:

2.1. Browsing the website. Use of cookies
When you are visiting our website, we are using cookies to automatically collect technical information that could identify the user, such as the IP address, the type of internet browser used for navigating our website, your operating system, domain name or domain host through which the user is browsing the website.

The main purpose of using cookies is to help you have a better navigation experience and for advertising purposes, to offer you a content tailored to your interests and preferences. As such we will use cookies to offer you a personalized and relevant experience of browsing our website and to understand how you interact with our advertising content.

For more information on the use of cookies on this website and the purposes for which they are used, as well as regarding your possibilities to control and/or disable the cookies, please see our Cookies Policy.

2.2. Answering your questions, requests or complaints
We will process your personal data, such as name and surname, email address, telephone number and any other information or details you may provide us with in the correspondence, in order to address and answer your queries, complaints or requests, depending on the communication channel you are contacting us, as described below.

Purpose Legal Ground
Answer your queries, complaints or requests by electronic correspondence (e-mail) or telephone. The processing is based on a legitimate interest, allowing us to provide answers to your queries, complaints or requests.

2.3. Promotional campaigns
We will process personal data collected from you by filling in participation forms on our website or similar forms to organize promotional campaigns and/or contests or to award prizes to the winners of promotional campaigns, as well as to analyse the effectiveness of our promotional campaigns. Your participation to such promotional campaigns and/or contests is voluntary. Therefore, it is your choice to decide whether to offer us personal data, by filling in participation forms on our website or similar forms as provided by the rules of the promotional campaigns or contests.

Purpose Legal Ground
a. Organize promotional campaigns and/or contests Legitimate interest, executing the agreement with you, consent
b. Processing data of the winners of promotional campaigns for the purpose of awarding the prize Legitimate interest, consent

2.4. Direct marketing communications
We may process personal data to inform you about our products and services, promotional offers and for newsletter subscription. As a general rule, such personal data will be processed for direct marketing purposes only based on your consent and by using the communication channels (e.g. email, sms etc) you agreed with upon providing your consent. However, insofar you have provided us with your email address on the occasion of purchasing a product or service from us, we may use the email address, in compliance with the legal provisions in force allowing us to present you commercial communications regarding similar products or services, based on our legitimate interest in this respect; in such a case, upon obtaining the email address from you and subsequently, for each marketing message we may send you, we will provide you with the option to oppose to such utilization of the email address (unsubscribe).

Purpose Categories of data processed Legal ground
a. Commercial communications regarding similar products or services E-mail address, name, surname, telephone number provided on the occasion of purchasing a product or service from the Company: Legitimate interest, consent
b. Other direct marketing communications As provided by you upon expressing your consent, e.g. name and surname, e-mail address, telephone number: consent
2.5. Surveys, customers satisfaction studies and feedback from customers
We will process your personal data when you decide to participate to our surveys or market studies, customer satisfaction inquiries or when you provide feedback on our products and services. Such personal data will be processed for the above purpose only based on your consent, also having in view our legitimate interest to help us understand the customers’ needs and expectations about our products and services. Your participation to such surveys or market studies is voluntary. Therefore, it is your choice to decide whether to offer us personal data (such as name and surname, information regarding your preferences and shopping habits or other personal data that you may offer to provide), by filling in participation forms on our website or similar forms as provided by the respective surveys or studies.
 
Purpose Legal Ground
Surveys or market studies, customer satisfaction inquiries or when you provide feedback on our products and Services: Consent, legitimate interest
3. Conclusion and performance of contracts
The Company processes your personal data provided in view of concluding and executing contracts with you or with the company to which you are a representative / business contact person. As well, during the contractual relationship we communicate with you to ensure the good performance of the commercial relation.
Purpose Legal Ground
Conclusion and performance of contracts Performance of the contract with you (as natural person) and performance of steps at your request to conclude the contract;
Legitimate interest for accomplishing our commercial activity in respect to concluding and performing of contracts and communication with the contractual partner for this purpose, when the contractual relationship is with the company to which you are a representative/ contact person.
4. Automated decision making and automated profiling
The personal data referred to herein are not subject to automated decision making, including profiling.

5. Who do we disclose your personal data to?
For reaching the purposes described above, the Company uses the services of various contractors.

Some of them are controllers on their own, such as Google and Facebook. Other contractors have the quality of processors in connection with your personal data.

Other contractors are third parties who are not intended to process the data but may have access to it upon fulfilling their tasks or interacting with the Company, such as technical maintenance companies, financial or legal auditors.

The personal data indicated above may also be made available or submitted to third parties in the following situations: (i) public authorities, auditors or institutions competent to exercise inspections on the Company’s business or assets, which ask the Company to provide information, by virtue of the latter’ s legal obligations. Such public authorities or institutions may be ; (ii) to comply with a legal requirement or to protect the rights and assets of our company or other entities or people, such as courts of law; (iii) to third parties acquisitors, insofar the business of the company would be (totally or partially) transferred and the data subjects’ data would be part of the assets representing the object of the transaction. Further on, for the processing purposes set out above, we may share your personal data with the companies from the OMV Petrom group, companies which will be under the Company’ s instructions in what concerns the processing of your personal data.

The persons and entities we may share personal data with are the following:

a) For the purpose of browsing the website and the purposes related to the use of cookies, we may send personal data to analysists and search engines providers, for them to perform website maintenance services for our website;

b) To answer your questions, requests or complaints, we may share your personal data to our services providers (including call centers);

c) For organizing and managing the promotional campaigns, as well as to analyse their effectiveness we may send your personal data to advertising and marketing agencies, digital and social media agencies as well as to other data processors;

d) For direct marketing communications, we may send personal data to advertising and marketing agencies performing the communication on our behalf as well as to other such processors;

e) For conducting surveys, market studies, customer satisfaction inquiries or for obtaining our customers’ feedback on our products and services, we may share personal data to providers of survey or market studies / customer inquiries services.

f) For conclusion and performance of contracts we may communicate your personal data to our processors providers of services.

The above data may be shared with third parties from above as well as in certain cases, to group companies.

6. Transfer of personal data abroad

In the context of the operations described above, your personal data may be transferred abroad to states in the European Union (“EU”) or European Economic Area (the “EEA”) .

We hereby inform you that any transfer performed by the Company in an EU or EEA member state will observe the legal requirements laid down by the GDPR.

In the event that personal data are being transferred to states that do not provide adequate protection for the processing of personal data, contracts are concluded to ensure legal conformity.

7. For how long do we store your personal data
We will store your personal data only for the period of time necessary to achieve the processing purposes set out above, also by observing the legal requirements in force. In case the Company will ascertain that it has a legitimate interest or a legal obligation to further process your personal data for other purposes, you will be properly informed on this.

We estimate that the processing activities detailed above will require storing the personal data for the following periods:
 
Purpose Duration
1. Browsing the website and the use of cookies in accordance with the Cookies Policy
2. Answering to your questions, requests or complaints afterwards, according to our archiving rules and for protecting our legal interests
3. Organizing and managing the promotional campaigns, the personal data
During the campaign and afterwards, according to archiving rules and for protecting our legal interests
4. Direct marketing communications until you opt out
5. Conducting surveys, market studies, customer satisfaction inquiries or for obtaining our customers’ feedback on our products and services During the time necessary to achieve the purpose of the survey/study, depending on the specific project
6. Conclusion and performance of contract During the performance of the contract and afterwards, according to the archiving rules as well as for the statute of limitation
8. Processing of data of children under the age of 18

All personal data processing presented herein refers exclusively to persons that are at least 18 years old. The use of the systems, as well as the results of the processing is conditioned for children between 14 and 18 years by the approval of the parents/ tutors and forbidden to children under 14 years except where the consent of their parents/tutors was attained by such persons. In case despite our reasonable efforts to prevent it, such processing occurs, we will cease it upon noticing the fact that the users are under the age mentioned above.

9. Security of data processing

The Company hereby informs you that it constantly evaluates and upgrades the security measures implemented as to ensure a secure and safe personal data processing.

10. Rights of the data subjects

Within the context of the processing of your personal data, you have the following rights:

a. The right of access to the processed personal data: you have the right to obtain a confirmation whether or not your personal data are being processed, and, if affirmative, to have access to the type of personal data and to the conditions of processing, by addressing a request in this respect to the data controller;

b. The right to request the rectification or erasure of personal data: you have the possibility to request, by sending a request in this respect to the data controller, the rectification of inaccurate personal data, the supplementation of incomplete data or the erasure of your personal data in case (i) the data are no longer needed for their original purpose (and no new lawful purpose exists), (ii) the lawful basis for the processing is the data subject's consent, the data subject withdraws that consent, and no other lawful ground exists, (iii) the data subject exercises the right to object and the controller has no overriding grounds for continuing the processing, (iv) the data have been processed unlawfully, (v) erasure is necessary for compliance with EU law or Romanian law, or (vi) the data were collected in connection with the informational society services offered to children (if the case), where specific requirements regarding consent are applicable;

c. The right to request the restriction of processing: you have the right to obtain the restriction of processing in cases where: (i) you consider that the processed personal data are inaccurate, for a period enabling the controller to verify the accuracy of the personal data; (ii) the processing is unlawful, however you don’t want us to erase your personal data, but to restrict the use of data; (iii) in case the data controller no longer needs your personal data for the above-mentioned purposes, but you are requiring the data for establishing, exercising or defending a legal claim or (iv) you have objected to processing pending the verification whether the legitimate grounds of the data controller override those of the data subject;

d. The right to withdraw your consent for processing, when the processing is based on consent, without affecting the lawfulness of processing undertaken until that moment;

e. The right to object to the data processing on grounds relating to your particular situation, when the processing is based on legitimate interest and to object at any moment to the data processing for direct marketing purposes, including profiling;

f. The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning the data subject or similarly affects the data subject in a significant manner;

g. The right to data portability, meaning the right to receive your personal data, which you provided to the data controller in a structured, commonly used and machine-readable format and the right to transfer those data to another controller, if the processing is based on your consent or the performance of a contract and is undertaken by using automatic means;

h. The right to file a complaint with the Data Protection Authority and the right to address to the competent courts of law.

The exercising of the above rights may be performed at any time. For using these rights, we encourage you to use the form provided here. Also, in case you wish to withdraw your consent given for direct marketing purposes you have the possibility to use the “ unsubscribe” option provided to you in every marketing communication.

11. Changes to this Privacy Policy
This Privacy Policy may be changed and updated by the Company from time to time as it could become necessary. The Company will notify you of any material or substantive changes to this Privacy Policy and will ensure that the notification is made in a way which ensures that you acknowledge them, for example by use of the e-mail address that you have provided to us, or any other appropriate means that ensure effective communication.

12. Contact
You may address any question regarding this topics to the Data Protection Officer, who may be contacted using the following contact details:
Data Protection Officer, Petrom City, 22 Coralilor Street, 1st district, code 013329, Bucharest, Romania, privacy@petrom.com
 

1. What are Cookies?

A cookie is a small piece of data that a website asks your browser to store on your computer, mobile terminal or other electronic devices on which a user browses the internet, to help them navigate the website efficiently, to perform certain functions and to allow the website to "remember” the user’s actions or preferences over time.

2. How do we use Cookies?

Our website mainly uses cookies for the following purposes:

a) to remember users' actions and custom preferences;
b) to ensure the good functioning of the website and to enhance its performance;
c) to help users complete tasks without having to re enter information when browsing from one page to another or when visiting the site later;
d) for online behavioral target advertising and to show adverts relevant to something that the user searched for in the past.

We shall not use cookies for purposes other than the ones stated herein.

3. How to control Cookies?
Most browsers support cookies, but users can set their browsers to decline them and can delete them whenever they like. You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

You may block / deactivate cookies in the settings of your web browser. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website, as these may be strictly necessary for the functioning of the website.

4. What cookies do we use on this Website?
4.1. Strictly necessary cookies, which are required for the good functioning and operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, required for system administration or to prevent fraudulent activities.

4.2. Analytical / performance cookies, which allow us to recognize and count the number of visitors and see the ways in which visitors are navigating our website. These types of cookies help us to improve the navigating experience of the users on our website, in order for them to find the information they are searching more easily.

4.3. Functionality cookies, which are used to recognize the users when returning to our website. These cookies contribute to personalizing the content of our website for you and remember your preferences (for example, your choice of language or region).

4.4. Targeting and advertising cookies, which record your visit to our website, the pages you have visited, the articles you have viewed and the links you have followed. These cookies are used to make the advertising displayed on our website more relevant to your interests, which we have identified based on the pages/links visited and the articles you have read.

4.5. Web beacons, which are usually used in combination with cookies for email tracking and page tagging for web analytics.

 

Cookie Name Description of the purpose for which the cookie is used Deactivation of Cookies
Strictly necessary cookies
JSESSIONID This cookie is essential for our site and helps us to:
a) Estimate our audience size and usage pattern;
b) Speed up your searches;
c) Recognize you when you return to our site.
These cookies cannot be deactivated.

JSESSIONIDFW

DigestCookie
Cookie used when the cache resources on the server are changing
lang cdn.syndication.twimg.com remembers the language version of the site user
Analytical / performance cookies
_ga Third party cookies (or request) are set by third parties which can be tracking or marketing companies (e.g. advertising networks). These cookies get re-read during a visit on other sites if they do business with these companies as well. Retargeting is good example of an application. You may deactivate these cookies, if you wish. Deactivating these cookies may lead to a lower quality experience when navigating our website.
_gid This cookie helps us to:
a) Estimate our audience size and usage pattern;
b) Speed up your searches;
Functionality cookies. Session Cookies
JSESSIONID First party cookies are cookies that are set by the site itself and can only be read by this site. They are commonly used for the functionality of the site. You may deactivate these cookies, if you wish. Deactivating these cookies may lead to an improper functioning of the website’s sections.
JSESSIONIDFW This cookie [is essential for our site to helps us to:
a) Recognize you when you return to our site;
If you deactivate session cookies, every time you visit a page of this website, you will be treated as a new visitor.
Targeting and advertising Cookies

IDE (doubleclick.net)
This cookie helps us to:
a) store information about your preferences, and so allow us to customize our site and to provide you with offers that are targeted at your individual interests;
You may deactivate these cookies, if you wish.
By deactivating these cookies, you will not be exposed to advertising messages from us and benefit from personalized promotional advertising.
DSID (doubleclick.net)
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies and/or access the data collected by the cookies on the website. The currently applicable details on the cookies from third parties and/or the access by third parties to the data collected by the cookies on our website are the following: In case the websites currently include cookies managed by third parties/allows access to data by third parties, these have to be presented in a table similar with the one above, specifying the details of the third party, types of cookies/name, purpose, deactivation, other technical information if the case.
visid_incap_###, nlbi_###, incap_ses_###_### from INVESTIS FLIFE Third party cookies are set by third parties which can be tracking or marketing companies (e.g. advertising networks). These cookies get re-read during a visit on other sites if they do business with these companies as well. Retargeting is good example of an application. Applies to third-party provider (get cookie policy from that endpoint)
VISITOR_INFO1_LIVE, YSC, PREF from YOUTUBE
_ga,eu_cn, guest_id, personalization_id, syndication_guest_id, tfw_exp from TWITTER
c_user, datr, fr, sb, xs from FACEBOOK
Every time our website introduces a new cookie, either managed by our company or a third party, you will receive a notice on the website, including a link to this policy, also providing you with the option to deactivate the respective cookie. Except for essential cookies, all cookies will expire after a period which may be determined or until you express your option to deactivate them.

Data protection is important to us

We are committed to respect your privacy, by complying with all applicable data protection laws and regulations, including the General Data Protection Regulation (EU) 2016/679 (the "GDPR").

Starting with 25 May 2018, the General Data Protection Regulation (EU) 2016/679 (GDPR) entered into force. As we take utmost care to protect your personal data, we updated our Privacy Policy in accordance with the requirements of the GDPR. You may find the updated Privacy Policy here, containing information regarding the processing of your personal in this context. 
You may also find important information regarding the rights you benefit from, including the right to access, request rectification or erasure, request the restriction of processing, withdrawal of consent, objection, not to be subject to an automated decision including profiling, data portability and right to file a complaint to the data protection authorities.